Dec 12, 2024  
2024-2025 Undergraduate Catalog 
    
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2024-2025 Undergraduate Catalog
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IE 4640 - Service Systems Engineering

3 Credits (3 Contact Hours)
Modeling and analysis of service systems. Students learn to work with data analysis tools and queueing models that are used to engineer and improve systems in service industries including healthcare, banking, and customer contact centers. The course incorporates case studies and hands-on modeling exercises with system data. Preq: IE 3810  and IE 3860 .

This 4000-level course has a 6000-level counterpart. Students should refer to the Graduate Catalog for the 6000-level description and requirements.


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